Weavewell Terms and Conditions

  1. Website Terms of Use
    1. Please take notice of our Company’s Terms and Conditions, as well as Policies, regarding our Company Website and all products which are advertised on the Website.
    2. The Terms and Conditions should be read carefully, and all Customers should make sure they understand the Terms and Conditions prior to placing an order for any product online.
    3. All surprising and uncommon terms are provided for in bold and are brought to the Customer’s attention immediately.
  2. Updating of these Terms
    1. Changes to these terms will become effective when they are posted to this Website.
    2. The Supplier will notify the Customer of the changes via email or by posting a prominent notice on the Website.
    3. The Customers continued use of the Website following the posting of the changes or updates will be considered notice of the Customers’ acceptance of these terms, including any changes or updates.
  3. Use of the Site
    1. The use of the Website is at the Customer’s own risk, and the Customer will be liable for any order made by the Customer.
    2. Use of, and/or any order placed with regard to any aspect of the Website will constitute your agreement to comply with these Terms and Conditions.
  4. Privacy, access to and use of information
    1. The Supplier receives various types of information from Customers who access the Website, including personal information as detailed in the Promotion of Access to Information Act (“PAIA”), Act 2 of 2000, and as detailed in Section 1 of The Electronic Communications and Transactions Act (“ECTA”) 25 of 2002.
    2. Supplier may electronically collect, store and use personal information, including;
      1. Name and surname (contact person).
      2. Delivery address.
      3. Telephone number.
      4. Email address.
    3. The Supplier voluntarily subscribes to Section 51 of ECTA to treat personal information received by the Supplier accordingly.
    4. Whenever the Customer is of the opinion that the Supplier fails to comply with Section 51 of ECTA, the Customer will contact the Supplier by sending an email, or contact them telephonically.
    5. The Supplier will review the Customer’s representations and if within the Suppliers sole and absolute discretion, take corrective action and in any event within reasonable time respond to the Customers representations informing the Customer of any corrective action taken, if any.
    6. The Customer, being a private individual or juristic person is required to provide his/her private details to process an order. Where a private individual is placing the order on behalf of the company, it will be mandatory to disclose full details of the company.
    7. All private details of the individual and company will remain confidential and will only be used for the purpose of despatching the product by way of Courier.
  5. Ordering procedure
    1. An order is placed by adding an item to your “cart”.
    2. The Customer must then follow the process to checkout, which allows for the order to be finalized.
    3. An order will be received and recognised by our company, through an email link. The receipt of an order is not immediate and can take up to 48 hours, from the time of which the order was placed. In order to allow for processing and packing it can take up to 48 hours from the time at which the emailed order is sent to the Supplier, until the Customer receives an electronic invoice.
    4. Upon receipt of an order, an invoice will be sent via email to the Customer; such an invoice will contain the following;
      1. Price of goods ordered (inclusive of 15% VAT). The price of goods ordered are inclusive of VAT unless the order is exported outside of South Africa, the price of the goods will then be zero-rated VAT.
      2. Delivery charges (where applicable).
      3. Banking details appear in the top Left-Hand corner of the Invoice.
      4. Courier details (if applicable) appear on the bottom Left-Hand corner of the Invoice.
    5. In order to complete the order, the Customer is then required to make payment into the account of the Supplier, by Electronic Funds Transfer (EFT) only, and such Official Bank proof of payment must be forwarded to the Supplier by email or fax as soon as possible.
    6. Goods will only be despatched and released once funds reflect in the Supplier’s Bank Account.
    7. The time of receipt of the proof of payment will depend on when the goods will be ready for dispatch. The relevant order will then leave on the first available Courier Service.
      *Kindly note that goods remain the property of Weavewell until paid for in full.
  6. Limitation of stock
    1. Stock may be limited at certain times.
    2. In the event of insufficient stock relating to a Customer’s order, an email will be sent to notify the Customer prior to processing the order.
  7. Delivery
    1. All deliveries will be made by a Courier Company nominated by the Supplier.
    2. The degree of urgency relating to delivery of the product is dependent on the Customer.
    3. The Customer is entitled to engage in a service option which suits their circumstances.
    4. Weavewell covers the goods for Transit Insurance through the Suppliers nominated Courier.
  8. No Returns Policy
    1. The supplier has a NO return policy or Exchange Policy.
    2. NO returns/exchanges may be made due to the Customer’s negligence in placing of orders.
    3. It is of paramount importance that a customer exercises due care when placing an order.
  9. Complaints and Disputes
    1. Upon receipt of any incorrect goods Supplied, the Supplier should be contacted within 24 hours of such receipt.
    2. Any processing of goods, by the Customer or a third party, will result in tacit consent to proper delivery.
    3. Where the incorrect goods are supplied due to the fault of the Supplier, the Supplier undertakes to make good the delivery within a reasonable time.
      *Processing by a third party would be for example: where goods are printed onto or cut into lengths, etc.
  10. Copyright and Intellectual Property rights
    1. The Supplier provides certain information on the Website.
    2. All Content displayed on the Website is provided by the Supplier, and thus the property of the Supplier.
    3. All the propriety works, and the compilation of the proprietary works, belong to the Supplier and the Content is protected by South African and International Copyright Laws.
    4. The Suppliers may make any changes to the Website, the Content or to products or services offered through the Website at any time, with reasonable notice to the Customer.
    5. All rights in and to the Content is reserved and retained by the Supplier.
    6. The Customer is not granted a license or any other right including under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
  11. Limited License to Customers
    1. The Supplier grants the Customer, a non-exclusive, non-transferable, limited and revocable (reversible) right to access, display, use, download, and otherwise copy the current and future Content for personal, non-commercial and information purposes only.
    2. This Website and the Content may not be reproduced or otherwise exploited for any commercial purpose without the express prior written consent of Supplier.
    3. The license does not allow the Customer to collect product descriptions or other information displayed on the Website, and does not allow any derivative (copied or derived) use of the Website or the Content for the benefit of another merchant.
    4. The Supplier does not offer any sale of products to minors.
    5. Any person under the age of 18 may not act upon any offers the Supplier makes on the Website.
    6. The Supplier reserves the right to refuse service, terminate orders, remove or edit Content in their sole discretion.
    7. Any unauthorised use of the website terminates this license.
  12. Limitation of Liability
    1. Subject to Section 43(5) and 43(6) of ECTA, and to the extent permitted by law, the Website and all Content on the Website, are provided on an “as is” basis and may include inaccuracies or typographical errors.
    2. Suppliers, Owners, employees, partners, affiliates and agents will not be liable for any damage, or loss or liability of any nature incurred by whoever as a result of any action or omission in connection with the goods.
  13. Choice of Law
    1. This Website is controlled, operated and administered by the Supplier from its offices as set out below within the Republic of South Africa.
    2. These terms will be governed by the laws of the Republic of South Africa, and the Customer consents to the jurisdiction of the Cape Town High Court in the event of a dispute. The Supplier however reserves the right to institute such action against the Customer in whichever forum he decides to do so.
    3. These terms constitute the entire agreement between the Supplier and the Customer with regard to the use of the Content and this Website.
  14. Images of Products
    1. There has been a concerted effort by the Supplier to display products on the website as accurately as possible.
    2. The Supplier does not guarantee the colour and proportion which are displayed on the computer monitor at the time at which the order is placed, as a computer monitor’s colour and proportion may vary from monitor to monitor.
  15. Colour
    1. Be aware that colours of ribbon, may vary slightly from batch to batch.
  16. Termination Clause
    1. The Supplier reserves the right to cancel any order placed by the Customer, upon 48 hours’ reasonable notice to the Customer, or in the event that any abuse relating to the Website occurs.
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